Degutis Insights - Latest Comments in Drobo customer service could use an upgrade

Re: Drobo customer service could use an upgrade

Mike — Fri, 11 Jul 2008 11:11:20 -0000

Yeah. When I get home and out of this huge iPhone line. I will email you what I sent them yesterday. It was quite a verbose rant. Based on that I hope to have this settled once and for all today.

Re: Drobo customer service could use an upgrade

frumpa — Thu, 10 Jul 2008 20:30:02 -0000

Mike,

I haven't followed up with them yet after getting the initial rejection. As you saw on the Typical Mac Users site, they recommended taking this to PR. I haven't done that yet. Not sure I will.

I ordered my Drobo combo using the promo code from Cali Lewis on GeekBrief.tv. Initially I thought I was saving money, but now I feel as you do, that they were just trying to clear inventory since the promo codes were only good through June 30th and the new version was released a week later. Hell, even Apple runs their inventory down so there's less in the channel and still will swap it out.

I disagree that the original Drobo is worth nothing. Sure it's value has decrease. If it wasn't for the poor customer service, I'd consider taking the loss of buying a new one and selling the used one at a loss. Heck, I still have all the original packaging AND the protective plastic sheet still on the front and back so it's a used unit but "like new" or "excellent condition".

-Al

Re: Drobo customer service could use an upgrade

Mike — Thu, 10 Jul 2008 20:08:46 -0000

Hello Al. Did you get anywhere with Drobo. I have been dealing with them today about returning my unit also and they have been very uncooperative. Horrible customer service. For months they had a 30-day money-back guarantee and then they did a huge promotion with the Macbreak Weekly podcast. This was clearly just to dump a bunch of old drobos which are now worth "nothing." And now they have NO mention at all of returns on their website PERIOD. I am waiting for a call back from them but I am not holding my breath.