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Samsung’s “Customer Service”?

Started by frumpa · 12 months ago

My son bought a Samsung TV a couple years ago and did not buy the service plan. This year his TV stopped working and he took it in for repair. Two months later the repair shop calls to say that they will not be receiving the part from Samsung but Samsung agreed to replace the [...] ... Continue reading »

4 comments

  • 1upsetlong1

    11 months ago

    NEVER NEVER NEVER BUY A SAMSUNG PRODUCT!
    We bought a $5000.00 Samsung product and spent $600.00 on the extended warranty and now just 3 months after the warranty expired the circuit board is on the fritz, obviously a poorly built tv, and they will not honor their mistake and will not even provide a replacement part which the repairman says is the most expensive part on a tv. We have already replaced a bulb and have been dealing with the malfunctioning $5000.00 tv for all of 2008 when the tv was purchased in the fall of 2006. Like I said before, NEVER NEVER NEVER buy a Samsung. They are cons and crooks.
    reply
  • nanie

    8 months ago

    I too have been having problems with my samsung T.V. All the images on the screem have blue outlines, and the writing is double on the t.v. It is very hard to get to actually talk to a person. I am trying again today.

    Jan British Columbia, Canada
    reply
  • Vera Gallagher

    7 months ago

    I bought a DVD/Video combo in 2006 paid maintenance. In February 2008 did not record, left in for 5 weeks, beyond repair. Was given a brand new one but had to pay $99.99 new service plan. Taking it back today November 2008 as the same thing has happened again, and I am not paying $99.99 again.
    reply
  • moneypenny

    6 months ago

    I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE FROM SAMSUNG FOR OVER A WEEK NOW. CANNOT GET ANYONE TO CALL ME BACK CANNOT TALK TO SUPERVISOR . THERE CUSTOMER SERVICE IS AWFUL , I DONT THINK ANYONE SHOULD HAVE TO PUT UP WITH THE RUNAROUND WAITING ON HOLD FOR 20 MIN. AT A TIME. IT IS IMPOSSIBLE TO EVEN TALK TO ANYONE IN THERE E.C.R. DEPART. IF THEY BEGAN TO TRANSFER YOU THERE YOU MAY AS WELL HANG UP. THIS COMPANY IS #&#% JOKE.
    reply

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